Projects

Get the support reply look in use

The look support replies are sent in: the saved one, else the one the ticket types' reply templates give (an edited template means Custom HTML).

GET

https://api.gleap.io/v3/email-conversation/look

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Headers

projectstringrequired

Response

application/json

lookenum<string>required

Allowed values: personalplaincustom

isSavedbooleanrequired

False when the look comes from the boards' templates, not from a saved choice.

Updated November 13, 2026

curl --request GET \
  --url https://api.gleap.io/v3/email-conversation/look \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'

{
  "look": "personal",
  "isSaved": true
}