HardTickets

Tell the agent working on a ticket

"Tell Kai Support…": the teammate's words go to the agent working the ticket (its running session's next turn, or its run resumes), booked to the person. Never a reply to the customer and never a stop. The same path and guards as the old POST /agents/ticket/{id}/input with mode: 'send' (the ticket's board, Kai Copilot-only roles, files on our storage only, 409 when nobody works on it), which stays for the app's installed bundles for one release.

POST

https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/tell

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

ticketIdstringrequired

Headers

projectstringrequired

Bodyapplication/jsonrequired

attachmentsobject[]

Show child attributes

typestring

urlstringrequired

namestring

textstringrequired

Response

application/json

okenum<boolean>required

Allowed values: true

Updated November 3, 2026

curl --request POST \
  --url 'https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/tell' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>' \
  --header 'Content-Type: application/json' \
  --data '{
  "text": "<text>"
}'

{
  "ok": true
}