Engagement Survey

Reach out to a respondent

Start a conversation with the respondent. Body { channel: 'messenger'|'email', message (TipTap JSON or markdown text), subject?, assignToMe? }. The ticket carries surveyResponse; returns { ticketId, ticketShareToken }.

POST

https://api.gleap.io/v3/engagement/surveys/{surveyId}/responses/{responseId}/reach-out

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

surveyIdstringrequired

responseIdstringrequired

Headers

projectstringrequired

Bodyapplication/jsonrequired

Response

application/json

Updated November 1, 2026

curl --request POST \
  --url 'https://api.gleap.io/v3/engagement/surveys/{surveyId}/responses/{responseId}/reach-out' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>' \
  --header 'Content-Type: application/json' \
  --data '{}'

No example in the spec.