Ticket

Close a ticket as spam (agent verdict)

CLOSE a ticket as spam (agent/MCP verdict): sets the done status, flags + archives it into the Spam review queue, and suppresses every customer-facing follow-up — no CSAT, no notifications, no knowledge extraction. Unlike the manual PUT {ticketId}/spam above it does NOT block the contact: agent verdicts stay recoverable (a genuine customer reply un-flags the ticket). Used by the Gleap MCP's close_ticket (asSpam) and the classic close_as_spam tool.

PUT

https://api.gleap.io/v3/tickets/{ticketId}/close-as-spam

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

ticketIdstringrequired

Headers

projectstringrequired

Bodyapplication/jsonrequired

reasonstring

Short internal justification shown in the activity log / status reason.

Response

application/json

Updated November 1, 2026

curl --request PUT \
  --url 'https://api.gleap.io/v3/tickets/{ticketId}/close-as-spam' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>' \
  --header 'Content-Type: application/json' \
  --data '{
  "reason": "<reason>"
}'

No example in the spec.