HardTickets

Get a ticket's pane thread

The Copilot pane's one thread, oldest first: Kai Support's hand-over, hand-over chips, agent turns with their steps, messages to and from the customer, Gleap's own lines, solved checks, struck lines of dismissed cards, Done. Built from what is stored by ticket; hardticket.thread events only say "re-read".

GET

https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/thread

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

ticketIdstringrequired

Headers

projectstringrequired

Response

application/json

itemsany[]required

Updated November 3, 2026

curl --request GET \
  --url 'https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/thread' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'

{
  "items": []
}