Gleap bills AI by usage. Kai Support talks to your customers and Kai Copilot works with your team; both are on every plan, Starter included, and are billed by the AI they use. By our estimate a Kai Support resolution costs under $0.05, and about $0.35 with deep code investigations, against $0.99 per resolution at Intercom Fin (see how we estimate it). Kai Code and custom agents are billed for the work they do. Translations, summaries, tagging and other small features are included.
Plans
Starter | Team | Pro | Enterprise | |
|---|---|---|---|---|
Price | $29 a month, billed yearly ($348 a year), or $35 billed monthly | $149 a month, billed yearly, or $179 billed monthly | $299 a month, billed yearly, or $359 billed monthly | From $999 a month, billed yearly, or from $1,199 billed monthly |
Seats and projects | 1 seat, 1 project | Unlimited | Unlimited | Unlimited |
Tickets | Unlimited, full history | Unlimited | Unlimited | Unlimited |
Live chat and inbox, in-app bug reporting with console logs and custom data | Yes | Yes | Yes | Yes |
Kai Support | Answers, billed by usage | Answers and investigations, billed by usage | Answers and investigations, billed by usage | By agreement |
Kai Copilot | Yes, billed by usage (roadmap and changelog drafts; publishing from Team) | Yes, billed by usage | Yes, billed by usage | By agreement |
Kai Code | No | Yes, 5 repositories | Yes, 20 repositories | Yes, custom |
Custom agents and AI workflow steps | No | Yes | Yes | Yes |
Emails to customers | 100 a month | 1,000 a month included, then $2 per 1,000 | 1,000 a month included, then $2 per 1,000 | Volume discounts |
Help center (knowledge base) and feature roadmap | No | Yes | Yes | Yes |
Outbound: surveys, newsletters, banners, product tours, checklists, news, changelogs, push | No | Yes | Yes | Yes |
API, webhooks, MCP and integrations | No | Yes | Yes, higher limits | Yes, highest limits |
Remove "Powered by Gleap" branding | No | Yes | Yes | Yes |
Monthly active users (MAU) | 10,000 | 100,000 | 200,000 | Custom |
Website pages Kai indexes (whole workspace) | 50, one website | 2,500 | 10,000 | 50,000+ |
Website recrawl | Monthly | Weekly at most | Daily for websites up to 500 pages, else weekly | Daily |
YouTube video Kai analyses | No | 10 hours a month; videos up to 2 hours, up to 50 per playlist or channel import | 40 hours a month; videos up to 2 hours, up to 200 per playlist or channel import | 40 hours a month, more by agreement |
Kai Voice (per minute) | No | No | Yes | Yes |
LLM model choice (Kai Code, custom agents, AI workflow steps) | No | No | Yes | Yes |
Advanced reports (team performance, support quality, SLA, AI agents) | No | No | Yes | Yes |
Custom roles and permissions | No | No | Yes | Yes |
SOC 2 Type II report | No | No | Yes | Yes |
Yearly AI credit | No | No | $500 a year on yearly billing | By agreement |
Priority support | No | No | Yes | Dedicated success manager |
SSO, invoice billing, custom SLA, bring your own model | No | No | No | Yes |
Starter is for one person getting started: live chat and the inbox, in-app bug reporting, Kai Support's answers and Kai Copilot, with the "Powered by Gleap" branding.
Team has every agent: Kai Support with its investigations, Kai Copilot, Kai Code and your own custom agents.
Pro adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher API and MCP limits and priority support.
Yearly billing gets two months free. GDPR compliance and EU or US data hosting are available on every plan. Plan prices are also on the pricing page.
On Starter, Kai Support and Kai Copilot are billed by the AI they use, the same way as on Team and Pro, and nothing is included. Its usage is paid from the AI balance, with top-ups and auto-recharge as on Team and Pro. There is no free plan.
Free trial
Every plan, Starter included, starts with a 7-day free trial. You add a card to start it, the first charge is on day 8, and you can cancel anytime during the trial without being charged. If your workspace isn't live by day 6, Gleap extends the trial once by 7 days, and the first charge moves to the end of the extended trial. The trial can be used once per person and once per company domain.
On every trial, Starter included:
50 Kai Support conversations included during the trial: Kai Support's answers are not charged on them.
Trial credit: the workspace gets a trial credit of up to 50 in your currency (up to $50, EUR 50 or GBP 50) for the usage-based AI: Kai Support's investigations, Kai Copilot, Kai Code, custom agents, AI workflow steps and Kai Voice. When it is used up, these pause until you subscribe. Top-ups are not available during the trial.
YouTube videos: up to 1 hour of video during the trial, videos up to 30 minutes, one video at a time (playlists and channels from Team). The analysis is paid from the trial credit.
After the trial: the plan starts and you keep what is left of the trial credit. If you cancel during the trial, the workspace becomes read-only until you choose a plan, and the rest of the trial credit is removed.
AI agents
Gleap has three Kais, named by who they work for: Kai Support for your customers, Kai Copilot for your team and Kai Code for your code. You can also build your own agents.
Agent | What it does | Billing |
|---|---|---|
Kai Support | Answers every new or reopened conversation, 24/7, in chat, email and the help center. From Team, it also investigates the hard tickets on the boards where your team turned on Kai investigates here: with screen recordings, console and network logs, account data and your code, then it answers the customer or hands over with a diagnosis. When it needs a decision, it asks your team with one card in Needs you. | Usage based, on every plan |
Kai Copilot | Works beside your team on every page (press ⌘J): drafts replies, articles and outreach into the editor, explains reports, sets Gleap up while you approve each change, runs routines on a schedule, and drafts roadmap updates, changelogs and release notes. What it makes for you lands in Artifacts. | Usage based, on every plan |
Kai Code | Turns bug reports into pull requests: opens pull requests, or asks Lovable, Replit, v0 or Base44 to change the app, for your team to review. See Kai Code. | Your own coding subscription, or API usage pricing on Kai Code Cloud |
Custom agents and AI workflow steps | Agents you build for your own flows. | Usage based |
Kai Voice | Answers customers by voice. Pro and Enterprise. | Per minute |
Every agent has skills: what starts it, what it may use and how it works. The AI tasks you set up before are Kai Support's skills now and keep working unchanged.
Kai Support: usage based
Kai Support is billed by the AI it uses: the tokens the model uses, at the provider's rate plus Gleap's margin, paid from the AI balance in your billing currency. Gleap picks the model.
Answers: under $0.05 per resolution by our estimate, against Intercom Fin's $0.99.
Deep code investigations (Team, Pro, Enterprise and the trial): about $0.35 per resolution by our estimate. Each investigation costs what its work takes; Kai stops at $1 each time it works on a ticket. When an investigation reaches into your code, that part runs as Kai Code and is billed as Kai Code usage.
Kai Support investigates a ticket when the customer asks for an expert or a person, it can't answer right away, it's a bug report, or a teammate or workflow moves the ticket, and only on the boards where your team turned on Kai investigates here. Other boards go to their people with what Kai Support found so far. Under AI agents → Kai Support → Settings → Investigations → Limits you can cap the investigations per day (500 by default) and set a monthly budget.
How we estimate the cost per resolution
We replayed 542 support conversations through Kai Support (real Gleap tickets plus test cases from shops and service businesses) and priced every token at our usage prices. We add up the AI cost of every conversation, including the ones Kai handed to your team, and divide it by the conversations Kai resolved.
Answers only: about $0.007 per conversation and under $0.05 per resolution.
With deep code investigations: about $0.35 per resolution, what a single deep code investigation costs on average in our tests on real escalated tickets.
Your cost depends on your questions, your tools and on how many boards Kai investigates on. These are estimates, not prices we guarantee. Intercom Fin's list price is $0.99 per resolution.
Kai Support's answers are included for the first 50 conversations of the trial.
Kai Code: your own subscription or API usage pricing
Every teammate chooses where Kai Code runs:
Kai Code Bridge runs sessions on your own computer or server with your own Claude Code, Codex or Cursor subscription. Gleap doesn't bill these sessions.
Kai Code Cloud runs sessions in Gleap's sandbox at API usage pricing: the tokens the model uses, at the provider's API rate plus Gleap's margin, paid from the AI balance. The cost of a session depends on the model and on how much work it takes.
Kai Copilot, custom agents and AI workflow steps: usage based
These are billed by the tokens the model uses, at the provider's rate plus Gleap's margin. Kai Copilot is on every plan; publishing roadmap updates and changelogs needs Team or higher. On Pro and Enterprise you choose the model for Kai Code, custom agents and AI workflow steps, which also sets the cost per task. On Team they run on Gleap's default model.
Kai Voice: per minute
Kai Voice is available on Pro and Enterprise and is billed per minute of call time from the AI balance. Phone and SMS for teams are coming soon.
YouTube videos: usage based, with a monthly allowance
Kai can learn from YouTube videos, playlists and channels on Team, Pro and Enterprise. An AI model watches and transcribes each video, and the analysis is billed from the AI balance by the tokens it uses, like the team agents. Before an import starts, the dialog shows the estimated cost and how much of your allowance it uses; the import starts only when the AI balance covers the estimate.
Team | Pro | Enterprise | |
|---|---|---|---|
Video per calendar month | 10 hours | 40 hours | 40 hours, more by agreement |
Longest video | 2 hours | 2 hours | 2 hours, more by agreement |
Videos per playlist or channel import | 50 | 200 | 200, more by agreement |
Videos you already imported are skipped and not analysed again. When a playlist doesn't fit what is left of the month, you can import its first videos that fit. A video whose analysis fails gives its minutes back. The allowance starts over on the first day of each month (UTC).
Included
Translations, summaries, tagging, assignment, ticket review, help-center search and the website crawler are included in your plan and never billed. Every conversation Kai Support works on is billed by the AI it uses, including the ones it hands to your team.
The website crawler reads up to your plan's number of pages across all websites in the workspace (see the table above). You can recrawl a website by hand once a day. Scheduled recrawls pause for a website Kai Support hasn't cited in an answer for 90 days, and resume when Kai Support cites it again or a teammate recrawls it.
Emails to customers
Starter includes 100 emails to customers a month.
Team and Pro include 1,000 emails a month. Above that, emails cost $2, EUR 2 or GBP 2 per 1,000, billed on your subscription invoice. Enterprise plans get volume discounts.
API and MCP limits
Starter has no API keys, webhooks, MCP access or integrations. On Team, Pro and Enterprise, the limits per minute are:
Team | Pro | Enterprise | |
|---|---|---|---|
REST API with the project's secret key, per key | 1,500 | 4,500 | 15,000 |
Admin API with service-account keys, and the Gleap MCP server, per key | 1,000 | 3,000 | 10,000 |
Admin API ticket endpoints, per key | 200 | 600 | 2,000 |
Above a limit, requests are answered with 429 Too Many Requests and a Retry-After header.
The AI balance
Usage-based AI on Starter, Team and Pro is paid from one prepaid balance per organization, in your billing currency (US dollars, euros or pounds). The balance is worth its face value: EUR 50 buys EUR 50. Your balance, usage, the yearly AI credit and the trial credit are all shown in that currency. Manage it under Organization settings → Billing:
Balance and the amounts you have added.
Auto-recharge: on by default on Starter, Team and Pro. When the balance runs low, Gleap adds funds with your payment method on file, so your agents keep working. You can turn it off at any time.
This month: usage per agent (Kai Support's answers and investigations, Kai Copilot, Kai Code, custom agents and AI workflow steps) and the included features listed as included.
Funds you add do not expire. If the balance reaches zero and auto-recharge is off, Kai Support and the usage-based agents pause until you add funds.
Organizations on an earlier plan keep their balance in US dollars and today's top-up prices.
Pro yearly AI credit
Pro on yearly billing comes with an AI credit of $500, EUR 500 or GBP 430 a year, added with each yearly payment. It is used before the funds you add. What is left expires at renewal, or when the organization leaves Pro yearly billing. A refund takes back the refunded share. Team and monthly plans have no AI credit.
Changing plans
When your organization moves to a plan that doesn't include a feature, for example from Pro to Team, from Team to Starter, after a cancellation or when the payment grace period ends, that feature stops right away: agents and their scheduled runs, Kai Voice, API keys, webhooks, MCP, integration syncs, outbound messages, crawling beyond the plan's limits and new YouTube imports. YouTube videos you already imported stay, and Kai Support keeps answering from them. Model choice falls back to Gleap's default model.
When a workspace moves to Starter, extra seats and projects are locked: only the owner keeps access and the oldest project stays active. A workspace without a plan, for example after a cancellation, is read-only until you choose one.
Your configuration and data are kept, never deleted. Upgrading again turns everything back on.