When a workflow, an AI agent or a teammate asks a customer to show an issue, the widget shows a card with Take screenshot or Record my screen. On the customer's tap, the widget moves out of the way and a small bar appears over your app. The SDK captures your app when the customer taps Capture or Start. Workflows, AI agents and teammates can also collect logs from your app without asking the customer.
How to ask, what the customer sees and what your team gets: Screenshots, recordings and logs.
How your app is captured
On iOS and Android, the native SDKs capture your app's own screens, without Gleap's own UI. There is no system prompt, and you don't need to add permissions or
Info.plistkeys.On iOS and Android, recordings run at about 4 frames per second, without sound, up to the maximum length set in the dashboard (3 minutes at most). On Android, they need Android 8.0 or newer.
Flutter draws its widgets itself, so the SDK can't recognize password fields or black out single widgets in Flutter screens. On Android, screens you protect with
FLAG_SECUREare captured too. If parts of your app must never be captured, turn captures off (see below).On the web, the Flutter SDK uses the JavaScript SDK. Page recordings on phones and tablets leave out canvas elements, and Flutter draws web apps into a canvas.
Turn screenshots, recordings and log requests off
// The card then only offers "Upload a file".
await Gleap.setCaptureEnabled(enabled: false);
// Log requests are answered as not supported, and captures are sent without logs.
await Gleap.setRemoteLogCollectionEnabled(enabled: false);Both are on by default and can be called before or after Gleap.initialize. On iOS and Android, setRemoteLogCollectionEnabled(enabled: false) also sends screenshots and recordings without logs.