Ticket

Set the composer draft message

Stage a drafted reply in the ticket's dashboard composer. content is either a Markdown string (converted server-side to the composer's rich-text format) or a TipTap doc. The draft appears instantly in the composer of everyone viewing the ticket; nothing is sent to the customer. It replaces any previous draft and is cleared automatically when a reply is sent or the draft is dismissed in the composer.

PUT

https://api.gleap.io/v3/tickets/{ticketId}/draft-message

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

ticketIdstringrequired

Headers

projectstringrequired

Bodyapplication/jsonrequired

contentanyrequired

The draft reply — a Markdown string or a TipTap doc.

Response

application/json

Updated November 1, 2026

curl --request PUT \
  --url 'https://api.gleap.io/v3/tickets/{ticketId}/draft-message' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>' \
  --header 'Content-Type: application/json' \
  --data '{
  "content": null
}'

No example in the spec.