What an approval card shows before the decision: the exact call, the policy limit, the window and what changed since it was filed (new customer messages, the ticket's status, the same action already done).
Bearer <token>.Ok
The held write (PendingAction) this card approves: the approval's id.
The held write's status (awaiting_teammate while it can be decided).
The exact call as rows.
An amount in minor units (cents) and its 3-letter currency, lower case as stored.
The action's "runs alone up to" limit, when it has one.
The approval window in the deciding team's business hours; null for a card filed before that clock.
The window closed: a decision is refused.
What changed on the conversation since the approval was filed.
Customer messages written after the card was filed (counted up to 100).
The ticket's status now (its board lane key).
A person took the conversation (the AI will not message the customer after the decision).
The same call already succeeded on this ticket after the card was filed.
Approve with edit: the amount may be lowered to at most this (null: this write takes no edit).