Ticket

Await customer reply on a ticket

Park a ticket as "waiting on customer": set expectsReply and archive it. The customer's next reply automatically un-archives, clears the flag, and resumes any awaiting agent.

PUT

https://api.gleap.io/v3/tickets/{ticketId}/await-customer-reply

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

ticketIdstringrequired

Headers

projectstringrequired

Response

application/json

Updated November 1, 2026

curl --request PUT \
  --url 'https://api.gleap.io/v3/tickets/{ticketId}/await-customer-reply' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'

No example in the spec.