HardTickets

Assign Kai Support

Assign Kai Support to the ticket again (hard-ticket mode): it resumes the same session and notes, and reads what the team wrote in between.

POST

https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/assign-agent

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

ticketIdstringrequired

Headers

projectstringrequired

Response

application/json

Updated November 3, 2026

curl --request POST \
  --url 'https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/assign-agent' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'

No example in the spec.