Ticket

Find tickets by session query

Resolves contacts (sessions) matching the given identifiers (at most 100) and returns their tickets as { tickets, count, totalCount }. Archived, hidden, spam and merged-duplicate tickets are excluded and at most 500 tickets are returned. Pass at least one of email, userId, phone or customData.TIN.

GET

https://api.gleap.io/v3/tickets/by-session-query

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Query parameters

emailstring

userIdstring

phonestring

customData.TINstring

Headers

projectstringrequired

Response

application/json

Updated November 1, 2026

curl --request GET \
  --url https://api.gleap.io/v3/tickets/by-session-query \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'

No example in the spec.