Open a conversation for a contact, authored as the contact. Pass workflowId to start a workflow, or agentId to engage an AI agent. The contact is created on the fly if it does not exist yet.
Bearer <token>.The customer's first message.
Ticket attributes (data attributes); agent-only when the attribute's shared visibility is disabled.
Free-form source tag, e.g. "abb-mobile".
Ticket type, e.g. "BUG". One of the project's ticket types; defaults to "INQUIRY". FEATURE_REQUEST and CRASH are not allowed.
Start this workflow immediately (wf_… or bare id). Mutually exclusive with agentId.
Engage this AI agent directly. Mutually exclusive with workflowId.
Created
CSAT rating 0-10 given by the contact (rateconversation step or POST …/rating).
Construct a type with a set of properties K of type T