---
title: "Get the support reply look in use"
url: https://docs.gleap.ai/en/reference/rest-api/get-reply-look
method: GET
path: "/email-conversation/look"
api: "API Reference"
tag: "Projects"
operationId: "GetReplyLook"
updatedAt: "2026-11-13T08:00:04.560Z"
language: en
---

# Get the support reply look in use

`GET https://api.gleap.io/v3/email-conversation/look`

The look support replies are sent in: the saved one, else the one the ticket types' reply templates give (an edited template means Custom HTML).

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Headers

- `project` (string, required)

## Example request

```bash
curl --request GET \
  --url https://api.gleap.io/v3/email-conversation/look \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'
```

## Responses

### 200 (`application/json`)

Ok

- `look` (enum<string>, required): One of: `personal`, `plain`, `custom`.
- `isSaved` (boolean, required): False when the look comes from the boards' templates, not from a saved choice.

```json
{
  "look": "personal",
  "isSaved": true
}
```