Messages

Set a message reaction

Add or remove an emoji reaction on a message.

Reactions are INTERNAL — never visible to end customers, never fire webhooks/SLA/unread, never move the ticket's latest message. The update reaches open dashboards via the ordinary comment.updated broadcast.

PUT

https://api.gleap.io/v3/messages/{messageId}/reactions

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

messageIdstringrequired

Headers

projectstringrequired

Bodyapplication/jsonrequired

emojistringrequired

The unicode emoji, e.g. "👍" or "👨‍👩‍👧". Validated server-side (pictographic/keycap/flag required, max 32 UTF-16 units).

openum<string>required

Allowed values: addremove

Response

application/json

Updated November 1, 2026

curl --request PUT \
  --url 'https://api.gleap.io/v3/messages/{messageId}/reactions' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>' \
  --header 'Content-Type: application/json' \
  --data '{
  "emoji": "<emoji>",
  "op": "add"
}'

No example in the spec.