Records

Conversations waiting on us

The record's open conversations, longest-waiting first. Team-wide by definition — unlike the per-agent visit stamp this replaced.

GET

https://api.gleap.io/v3/records/{recordType}/{recordId}/waiting

Authorizations

Authorizationstring · headerrequired

Bearer authentication header of the form Bearer <token>.

Path parameters

recordTypestringrequired

recordIdstringrequired

Headers

projectstringrequired

Response

application/json

object[]

idstringrequired

bugIdnumber<double>required

titlestringrequired

waitingDaysnumber<double>required

Whole days since the thread last moved.

snoozedUntilstring<date-time> | null

Updated November 1, 2026

curl --request GET \
  --url 'https://api.gleap.io/v3/records/{recordType}/{recordId}/waiting' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'

[
  {
    "id": "string",
    "bugId": 0,
    "title": "string",
    "waitingDays": 0,
    "snoozedUntil": "2026-01-01T12:00:00Z"
  }
]