---
title: "Assign Kai Support"
url: https://docs.gleap.ai/en/reference/rest-api/assign-agent
method: POST
path: "/hard-tickets/tickets/{ticketId}/assign-agent"
api: "API Reference"
tag: "HardTickets"
operationId: "AssignAgent"
updatedAt: "2026-11-03T17:10:00.738Z"
language: en
---

# Assign Kai Support

`POST https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/assign-agent`

Assign Kai Support to the ticket again (hard-ticket mode): it resumes the same session and notes, and reads what the team wrote in between.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Path parameters

- `ticketId` (string, required)

## Headers

- `project` (string, required)

## Example request

```bash
curl --request POST \
  --url 'https://api.gleap.io/v3/hard-tickets/tickets/{ticketId}/assign-agent' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'
```

## Responses

### 200 (`application/json`)

Ok