---
title: "Conversations waiting on us"
url: https://docs.gleap.ai/en/reference/rest-api/waiting
method: GET
path: "/records/{recordType}/{recordId}/waiting"
api: "API Reference"
tag: "Records"
operationId: "Waiting"
updatedAt: "2026-11-01T18:40:15.677Z"
language: en
---

# Conversations waiting on us

`GET https://api.gleap.io/v3/records/{recordType}/{recordId}/waiting`

The record's open conversations, longest-waiting first. Team-wide by definition — unlike the per-agent visit stamp this replaced.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Path parameters

- `recordType` (string, required)
- `recordId` (string, required)

## Headers

- `project` (string, required)

## Example request

```bash
curl --request GET \
  --url 'https://api.gleap.io/v3/records/{recordType}/{recordId}/waiting' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'
```

## Responses

### 200 (`application/json`)

Ok

- `id` (string, required)
- `bugId` (number<double>, required)
- `title` (string, required)
- `waitingDays` (number<double>, required): Whole days since the thread last moved.
- `snoozedUntil` (string<date-time> | null)

```json
[
  {
    "id": "string",
    "bugId": 0,
    "title": "string",
    "waitingDays": 0,
    "snoozedUntil": "2026-01-01T12:00:00Z"
  }
]
```