---
title: "Find tickets by session query"
url: https://docs.gleap.ai/en/reference/rest-api/find-tickets-by-session-query
method: GET
path: "/tickets/by-session-query"
api: "API Reference"
tag: "Ticket"
operationId: "FindTicketsBySessionQuery"
updatedAt: "2026-11-01T18:40:15.677Z"
language: en
---

# Find tickets by session query

`GET https://api.gleap.io/v3/tickets/by-session-query`

Resolves contacts (sessions) matching the given identifiers (at most 100) and returns their tickets as `{ tickets, count, totalCount }`. Archived, hidden, spam and merged-duplicate tickets are excluded and at most 500 tickets are returned. Pass at least one of `email`, `userId`, `phone` or `customData.TIN`.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Query parameters

- `email` (string)
- `userId` (string)
- `phone` (string)
- `customData.TIN` (string)

## Headers

- `project` (string, required)

## Example request

```bash
curl --request GET \
  --url https://api.gleap.io/v3/tickets/by-session-query \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'
```

## Responses

### 200 (`application/json`)

Ok