---
title: "Await customer reply on a ticket"
url: https://docs.gleap.ai/en/reference/rest-api/await-customer-reply
method: PUT
path: "/tickets/{ticketId}/await-customer-reply"
api: "API Reference"
tag: "Ticket"
operationId: "AwaitCustomerReply"
updatedAt: "2026-11-01T18:40:15.677Z"
language: en
---

# Await customer reply on a ticket

`PUT https://api.gleap.io/v3/tickets/{ticketId}/await-customer-reply`

Park a ticket as "waiting on customer": set expectsReply and archive it. The customer's next reply automatically un-archives, clears the flag, and resumes any awaiting agent.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Path parameters

- `ticketId` (string, required)

## Headers

- `project` (string, required)

## Example request

```bash
curl --request PUT \
  --url 'https://api.gleap.io/v3/tickets/{ticketId}/await-customer-reply' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'
```

## Responses

### 200 (`application/json`)

Ok