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Gleap allows you to create micro surveys to be run directly in your Gleap widget. We offer templates for some of the most common survey types, such as NPS scores, product market fit or product satisfaction.

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Sending surveys with triggers

Usually customers use triggers to send surveys. Example use cases for that include:
  • Sending surveys after a certain amount of time
  • Sending a survey on a certain page
  • Sending a survey after a specific event happened
  • …
In order to get started with survey triggers, you need to start tracking events. Once an event has been tracked, you can use it as trigger in the survey options. You can find more information about tracking events here. Gleap survey triggers

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Manually sending surveys

You can also manually send surveys to your users. For this you only need to call the following method:
The first parameter is the survey id, the second parameter is the format of the survey. The format can be either survey (default: card style survey) or survey_full (full screen survey).
In Surveys 2.0 the card style format is called Card and the full screen format Full screen. The format values above keep working unchanged, and logic, partial responses and the new question types need no code change. See the Surveys overview.

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Survey callbacks

When a Surveys 2.0 survey is completed, the SDK’s existing callbacks fire once, as they did when a survey was sent: feedback sent (iOS feedbackSent:, Android FeedbackSentCallback) and outbound sent (iOS outboundSent:, Android OutboundSentCallback), and the SDK tracks the outbound-<surveyId>-submitted event your targeting rules can use. Opening the survey fires flow started and widget opened, closing it widget closed. This works on SDK versions released before Surveys 2.0 too; the answers are saved as the user goes, so no ticket is created. A survey closed before the end fires only widget closed; partial answers are still saved. The per-step events (survey-shown, survey-answered, survey-completed, survey-closed) are available in the JavaScript SDK.
Please note that the Gleap SDK needs to be fully initialized to be able to show a survey.