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When a workflow, an AI agent or a teammate asks a customer to show an issue, the widget shows a card with Take screenshot or Record my screen. On the customer’s tap, the widget moves out of the way and a small bar appears over your app. The SDK captures your app when the customer taps Capture or Start. Workflows, AI agents and teammates can also collect logs from your app without asking the customer. How to ask, what the customer sees and what your team gets: Screenshots, recordings and logs.
Needs the Ionic Capacitor SDK 19.1.0 or later. Older versions show the card with Upload a file only.

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How your app is captured

  • On iOS and Android, the native SDKs capture your app’s screen as the customer sees it, without Gleap’s own UI. There is no system prompt, and you don’t need to add permissions or Info.plist keys.
  • On iOS and Android, recordings run at about 4 frames per second, without sound, up to the maximum length set in the dashboard (3 minutes at most). On Android, they need Android 8.0 or newer.
  • On the web, the plugin uses the JavaScript SDK. See the JavaScript SDK for how the page is captured.
On iOS and Android, the native SDKs capture your app’s web view as it is shown. The CSS classes gl-mask, gl-block, rr-mask and rr-block and the Masked elements setting only apply on the web.

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Turn screenshots, recordings and log requests off

Both are on by default and can be called before or after initialize. On iOS and Android, turning log requests off also sends screenshots and recordings without logs.