When a workflow, an AI agent or a teammate asks a customer to show an issue, the widget shows a card with Take screenshot or Record my screen. On the customer’s tap, the widget minimizes and a small bar appears over your app; the customer can drag it out of the way. The SDK captures your app when the customer taps Capture or Start. Workflows, AI agents and teammates can also collect logs from your app without asking the customer.
How to ask, what the customer sees and what your team gets: Screenshots, recordings and logs.
Needs the iOS SDK 19.1.0 or later. Older versions show the card with Upload a file only.
How your app is captured
- The SDK draws your app’s own windows. There is no system prompt, no ReplayKit and no
Info.plist key to add.
- Screenshots and recordings show what the customer sees in your app, without the keyboard and without Gleap’s own UI.
- Recordings run at about 4 frames per second, without sound, up to the maximum length set in the dashboard (3 minutes at most). While your app is in the background, the recording pauses.
- While recording, the bar shows a red dot, the time and Stop. The customer then sees a preview and chooses Send, Retake or Cancel.
- The SDK does nothing until a request arrives.
Turn screenshots and recordings off
While it’s off, the card only offers Upload a file, and a capture in progress ends. It’s on by default and can be changed at any time.
Turn log requests off
Log requests from workflows, AI agents and your team are then answered as not supported, and screenshots and recordings are sent without logs. It’s on by default. The logs the SDK sends follow your other settings, for example disableConsoleLog and setDisableEnvData.
Mask views
These fields are blacked out automatically:
- Secure text fields (
isSecureTextEntry).
- Text fields and text views whose
textContentType is .password, .newPassword, .oneTimeCode or .creditCardNumber, and on iOS 17 and later .creditCardSecurityCode.
To black out any other view, for example one that shows account details, mask it:
The view and everything in it is painted black in screenshots and recordings. The SDK keeps a weak reference, so the mask ends when the view goes away.
Privacy manifest
The SDK’s privacy manifest declares customer support data: linked to the user, used for app functionality and not for tracking. 
