---
title: "Hand over the user's open tickets to their team"
url: https://docs.gleap.ai/en/reference/rest-api/reassign-tickets
method: POST
path: "/users/me/reassign-tickets"
api: "API Reference"
tag: "User"
operationId: "ReassignTickets"
updatedAt: "2026-11-01T18:40:15.677Z"
language: en
---

# Hand over the user's open tickets to their team

`POST https://api.gleap.io/v3/users/me/reassign-tickets`

Hands over the authenticated user's open conversations to their teammates. Only OPEN tickets that are currently assigned to the user AND belong to a team are affected, at most 100 per call; teams using manual assignment are skipped. Returns `{ success: true }`.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Example request

```bash
curl --request POST \
  --url https://api.gleap.io/v3/users/me/reassign-tickets \
  --header 'Authorization: Bearer <token>'
```

## Responses

### 200 (`application/json`)

Ok

- `success` (boolean, required)

```json
{
  "success": true
}
```