---
title: "Get unified inbox tickets"
url: https://docs.gleap.ai/en/reference/rest-api/get-unified-inbox-tickets
method: GET
path: "/users/unified-inbox"
api: "API Reference"
tag: "User"
operationId: "GetUnifiedInboxTickets"
updatedAt: "2026-11-02T08:25:00.715Z"
language: en
---

# Get unified inbox tickets

`GET https://api.gleap.io/v3/users/unified-inbox`

Get open conversations from every project the authenticated user can access. Only INQUIRY tickets are returned unless `boards=all` asks for every board the user may see (without automated conversations and survey answers; `hiddenBoards`, JSON by project id with `*` for every other project, takes ticket types out; the answer then also holds `boards`, the boards the user may list by project id); done, snoozed, archived, spam, hidden and merged-duplicate tickets are excluded. Returns `{ tickets: [...] }`. Query parameters: `type` is a filter preset, one of `my` (or `personalinbox`), `unassigned`, `unread`, `mentioned`, `needsinput`, `needsyou` (an AI agent's card waits on you, one of your teams or the whole project), `overdue` (any other value returns all accessible open conversations); `filteredProjectId` restricts to one project; `page` (1-based) and `limit` should be passed together.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Query parameters

- `type` (string)
- `filteredProjectId` (string)
- `page` (number<double>)
- `limit` (number<double>)
- `boards` (string)
- `hiddenBoards` (string)

## Example request

```bash
curl --request GET \
  --url https://api.gleap.io/v3/users/unified-inbox \
  --header 'Authorization: Bearer <token>'
```

## Responses

### 200 (`application/json`)

Ok