---
title: "Delete a ticket"
url: https://docs.gleap.ai/en/reference/rest-api/delete-ticket
method: DELETE
path: "/tickets/{ticketId}"
api: "API Reference"
tag: "Ticket"
operationId: "DeleteTicket"
updatedAt: "2026-11-01T18:40:15.677Z"
language: en
---

# Delete a ticket

`DELETE https://api.gleap.io/v3/tickets/{ticketId}`

Permanently deletes a ticket; this cannot be undone. Also deletes every ticket marked as its duplicate, along with all messages, scheduled replies, console/network logs and replay data, and removes the ticket from other tickets' linked lists. Tickets combined with PUT /tickets/merge are archived and linked, not deleted.

Fires the `TICKET_DELETED` webhook and the S2S `conversation.deleted` event for this ticket only, not for the duplicates deleted with it. The same events fire when archive retention deletes a ticket. Tickets deleted together with their contact send no event; to catch every deletion, periodically compare the IDs from GET /tickets/csv-export (`projection[]=_id`, no `type`). Returns an empty body.

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Path parameters

- `ticketId` (string, required)

## Headers

- `project` (string, required)

## Example request

```bash
curl --request DELETE \
  --url 'https://api.gleap.io/v3/tickets/{ticketId}' \
  --header 'Authorization: Bearer <token>' \
  --header 'project: <project>'
```

## Responses

### 200 (`application/json`)

Ok