---
title: "Answer workflow step"
url: https://docs.gleap.ai/en/reference/rest-api/answer-workflow-step
method: POST
path: "/s2s/conversations/{conversationId}/workflow/answer"
api: "API Reference"
tag: "S2S Conversations"
operationId: "AnswerWorkflowStep"
updatedAt: "2026-11-01T18:40:15.677Z"
language: en
---

# Answer workflow step

`POST https://api.gleap.io/v3/s2s/conversations/{conversationId}/workflow/answer`

Answer the pending workflow step (text, selection, rating, attachments) or request a human with botAction "humanHandoff".

## Authorization

- `Authorization` (header, required): `Bearer <token>`

## Path parameters

- `conversationId` (string, required)

## Request body (`application/json`, required)

- `text` (string): Free-text answer (input / chat steps).
- `selected` (string): Selected option value (button / select steps).
- `rating` (number<double>): Rating value (rate-conversation steps).
- `attachments` (object[])
  - `url` (string, required)
  - `name` (string)
  - `contentType` (string)
- `botAction` (enum<string>): "humanHandoff" requests a human without waking an agent run. One of: `humanHandoff`.

## Example request

```bash
curl --request POST \
  --url 'https://api.gleap.io/v3/s2s/conversations/{conversationId}/workflow/answer' \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "botAction": "humanHandoff"
}'
```

## Responses

### 202

Accepted