> ## Documentation Index > Fetch the complete documentation index at: https://docs.gleap.ai/llms.txt > Use this file to discover all available pages before exploring further. # Plans and AI pricing > What each plan includes, what Kai Support and the team agents cost, the trial, the AI balance and what happens when you change plan Gleap has two AI prices. **Kai Support** talks to your customers, so on Team and Pro you pay per result: **\$0.29 per resolution**. The agents that work for your team, **Kai Specialist**, **Kai Code**, **Kai PM** and custom agents, are billed for the work they do. Everything small is included, and hand-offs to your team are free. On Free, Kai Support is included at no charge. This page describes the plans introduced in October 2026. It applies to workspaces created since then and to organizations that move to a 2026 Team or Pro price. Organizations on an earlier plan keep their current features, limits, email allowance and token-based AI billing, with the balance in US dollars, until they change plan. Enterprise contracts follow their agreement. ## Plans | | Free | Team | Pro | Enterprise | | - | - | - | - | - | | Price | \$0 | $149 a month, billed yearly ($179 monthly) | $299 a month, billed yearly ($359 monthly) | From \$999 | | Seats and projects | 1 seat, 1 project | Unlimited | Unlimited | Unlimited | | Tickets | 50 a month; tickets older than 14 days are locked | Unlimited | Unlimited | Unlimited | | Kai Support | Included, 50 resolutions a month | \$0.29 per resolution | \$0.29 per resolution | By agreement | | Kai Copilot, Kai Specialist, Kai Code, Kai PM | No | Yes | Yes | Yes | | Custom agents and AI workflow steps | No | Yes | Yes | Yes | | Emails to customers | 100 a month, never billed | 1,000 a month included, then \$2 per 1,000 | 1,000 a month included, then \$2 per 1,000 | Volume discounts | | Outbound: surveys, newsletters, banners, product tours, checklists, news, changelogs, push | No | Yes | Yes | Yes | | API, webhooks, MCP and integrations | No | Yes | Yes, higher limits | Yes, highest limits | | Monthly active users (MAU) | 10,000 | 100,000 | 200,000 | Custom | | Website pages Kai indexes (whole workspace) | 50, one website | 2,500 | 10,000 | 50,000+ | | Website recrawl | Monthly | Weekly at most | Daily for websites up to 500 pages, else weekly | Daily | | YouTube video Kai analyses | No | 10 hours a month; videos up to 2 hours, up to 50 per playlist or channel import | 40 hours a month; videos up to 2 hours, up to 200 per playlist or channel import | 40 hours a month, more by agreement | | Kai Voice (per minute) | No | No | Yes | Yes | | LLM model choice (Kai Code, custom agents, AI workflow steps) | No | No | Yes | Yes | | Advanced reports (team performance, support quality, SLA, AI agents) | No | No | Yes | Yes | | Custom roles and permissions | No | No | Yes | Yes | | SOC 2 Type II report | No | No | Yes | Yes | | Yearly AI credit | No | No | \$500 a year on yearly billing | By agreement | | Priority support | No | No | Yes | Dedicated success manager | | SSO, invoice billing, custom SLA, bring your own model | No | No | No | Yes | * **Team** has every agent: Kai Support, Kai Copilot, Kai Specialist, Kai Code, Kai PM and your own custom agents. * **Pro** adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher API and MCP limits and priority support. * Yearly billing gets two months free. GDPR compliance and EU or US data hosting are available on every plan. Plan prices are also on the [pricing page](https://www.gleap.ai/pricing). On Free, 50 Kai Support resolutions a month are included. Above the ticket limit, new tickets are locked until you upgrade and Kai Support doesn't answer them. Free has no AI balance: nothing is ever charged and there is nothing to top up. ## Free trial A new workspace starts with **7 days of Pro**, no credit card needed. The trial can be used once per person and once per company domain; further workspaces start on Free. * **50 Kai Support resolutions included** during the trial. Kai Support is never charged in the trial, also when the review of a trial conversation finishes after you subscribed. * **Trial credit:** the workspace gets a trial credit of **up to 50 in your currency** (up to \$50, EUR 50 or GBP 50) for the usage-based agents: Kai Specialist, Kai Code, Kai PM, custom agents, AI workflow steps and Kai Voice. When it is used up, these agents pause until you subscribe. Top-ups are not available during the trial. * **YouTube videos:** up to 1 hour of video during the trial, videos up to 30 minutes, one video at a time (playlists and channels from Team). The analysis is paid from the trial credit. * **After the trial:** if you subscribe, you keep what is left of the trial credit. If you don't, the workspace moves to Free and the rest of the trial credit is removed. ## AI agents | Agent | What it does | Billing | | - | - | - | | **Kai Support** | First level support: answers customers 24/7 in chat, email and the help center. | \$0.29 per resolution on Team and Pro, included on Free | | **Kai Specialist** | Second level support engineer: investigates a ticket with screen recordings, console and network logs, account data and your code, then answers the customer or escalates with a diagnosis. | Usage based | | **Kai Code** | Software engineer: opens pull requests, or asks Lovable, Replit, v0 or Base44 to change the app, for your team to review. See [Kai Code](/documentation/kai-code/overview). | Your own coding subscription, or API usage pricing on Kai Code Cloud | | **Kai PM** | Product manager: groups feature requests and recommends priorities. | Usage based | | **Custom agents** and AI workflow steps | Agents you build for your own flows. | Usage based | | **Kai Voice** | Answers customers by voice. Pro and Enterprise. | Per minute | | **Kai Copilot** | Your team's assistant: drafts replies and answers teammates' questions. | Included | ### Kai Support: \$0.29 per resolution On Team and Pro, Kai Support costs **\$0.29, EUR 0.29 or GBP 0.25 per resolution**, in your billing currency. A **resolution** is a conversation that Kai Support answered, where the customer did not ask for a human within 72 hours, and where Gleap's review confirms that Kai Support resolved it. A teammate's thank-you or closing note doesn't count as solving it: the review checks who actually solved the customer's problem. Each conversation is charged at most once; if a customer reopens later, that is a new conversation. Nothing is charged for a conversation Kai Support hands to your team, a conversation a teammate actually solves, or an answer the review does not confirm. Kai Support is never charged on Free or during the trial. Gleap picks the model Kai Support runs on. The 72 hours start again with every new message. If Kai Support was the only one answering, the conversation closes automatically after three days without a reply and is reviewed. If a teammate also took part, the ticket stays open and is reviewed for billing only. Every billed resolution is shown on the ticket together with the review's reason. ### Kai Specialist: usage based Kai Specialist runs open-ended investigations, so it is billed by the tokens the model uses, at the provider's rate plus Gleap's margin. An investigation costs **about \$0.49 on average**; the cost of each one depends on how much work it takes. Gleap picks the model for Kai Specialist. When an investigation reaches into your code, that part runs as Kai Code and is billed as Kai Code usage. ### Kai Code: your own subscription or API usage pricing Every teammate chooses where Kai Code runs: * **[Kai Code Bridge](/documentation/guides/kai-code-bridge)** runs sessions on your own computer or server with your own Claude Code, Codex or Cursor subscription. Gleap doesn't bill these sessions. * **Kai Code Cloud** runs sessions in Gleap's sandbox at API usage pricing: the tokens the model uses, at the provider's API rate plus Gleap's margin, paid from the AI balance. The cost of a session depends on the model and on how much work it takes. ### Kai PM, custom agents and AI workflow steps: usage based These are billed by the tokens the model uses, at the provider's rate plus Gleap's margin. On Pro and Enterprise you choose the model for Kai Code, custom agents and AI workflow steps, which also sets the cost per task. On Team they run on Gleap's default model. ### Kai Voice: per minute Kai Voice is available on Pro and Enterprise and is billed per minute of call time from the AI balance. Phone and SMS for teams are coming soon. ### YouTube videos: usage based, with a monthly allowance Kai can learn from YouTube videos, playlists and channels on Team, Pro and Enterprise. An AI model watches and transcribes each video, and the analysis is billed from the AI balance by the tokens it uses, like the team agents. Before an import starts, the dialog shows the estimated cost and how much of your allowance it uses; the import starts only when the AI balance covers the estimate. | | Team | Pro | Enterprise | | - | - | - | - | | Video per calendar month | 10 hours | 40 hours | 40 hours, more by agreement | | Longest video | 2 hours | 2 hours | 2 hours, more by agreement | | Videos per playlist or channel import | 50 | 200 | 200, more by agreement | Videos you already imported are skipped and not analysed again. When a playlist doesn't fit what is left of the month, you can import its first videos that fit. A video whose analysis fails gives its minutes back. The allowance starts over on the first day of each month (UTC). ### Included Kai Copilot, translations, summaries, tagging, assignment, ticket review, help-center search and the website crawler are included in your plan and never billed. Hand-offs from Kai Support to your team are free. The website crawler reads up to your plan's number of pages across all websites in the workspace (see the table above). You can recrawl a website by hand once a day. Scheduled recrawls pause for a website Kai Support hasn't cited in an answer for 90 days, and resume when Kai Support cites it again or a teammate recrawls it. ## Emails to customers Free includes 100 emails to customers a month. Above that, emails stop until the next month; Free is never billed. Team and Pro include **1,000 emails a month**. Above that, emails cost **\$2, EUR 2 or GBP 2 per 1,000**, billed on your subscription invoice. Enterprise plans get volume discounts. ## API and MCP limits Free has no API keys, webhooks, MCP access or integrations. On paid plans, the limits per minute are: | | Team | Pro | Enterprise | | - | - | - | - | | [REST API](/documentation/server/rest-api) with the project's secret key, per key | 1,500 | 4,500 | 15,000 | | [Admin API](/documentation/server/api-overview) with service-account keys, and the Gleap MCP server, per key | 1,000 | 3,000 | 10,000 | | Admin API ticket endpoints, per key | 200 | 600 | 2,000 | Above a limit, requests are answered with `429 Too Many Requests` and a `Retry-After` header. ## The AI balance Usage-based AI on Team and Pro is paid from one prepaid balance per organization, in your billing currency (US dollars, euros or pounds). The balance is worth its face value: EUR 50 buys EUR 50. Your balance, usage, the resolution price, the yearly AI credit and the trial credit are all shown in that currency. Manage it under **Organization settings → Billing**: * **Balance** and the amounts you have added. * **Auto-recharge**: on by default on paid plans. When the balance runs low, Gleap adds funds with your payment method on file, so your agents keep working. You can turn it off at any time. * **This month**: Kai Support resolutions and their total, usage per agent (Kai Specialist, Kai Code, Kai PM, custom agents and AI workflow steps) and the included features listed as included. Funds you add do not expire. If the balance reaches zero and auto-recharge is off, Kai Support and the usage-based agents pause until you add funds. Organizations on an earlier plan keep their balance in US dollars and today's top-up prices. ### Pro yearly AI credit Pro on yearly billing comes with an AI credit of **\$500, EUR 500 or GBP 430 a year**, added with each yearly payment. It is used before the funds you add. What is left expires at renewal, or when the organization leaves Pro yearly billing. A refund takes back the refunded share. Team and monthly plans have no AI credit. ## Changing plans When your organization moves to a plan that doesn't include a feature, for example when the trial ends, from Pro to Team, from Team to Free, after a cancellation or when the payment grace period ends, that feature stops right away: agents and their scheduled runs, Kai Voice, API keys, webhooks, MCP, integration syncs, outbound messages, crawling beyond the plan's limits and new YouTube imports. YouTube videos you already imported stay, and Kai Support keeps answering from them. Model choice falls back to Gleap's default model. When a workspace falls back to Free, extra seats and projects are locked: only the owner keeps access and the oldest project stays active. Your configuration and data are kept, never deleted. Upgrading again turns everything back on. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.