> ## Documentation Index > Fetch the complete documentation index at: https://docs.gleap.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get all tickets > Get all tickets in a project with support for filtering, sorting, and pagination. **Filtering:** - Filter by type: `type=BUG` or `type=BUG,FEATURE_REQUEST` - Filter by status: `status=OPEN` - Filter by priority: `priority=HIGH` or `priority=HIGH,MEDIUM` - Filter by archived state: archived tickets are hidden by default; pass `ignoreArchived=true` to include them, or `ignoreArchived=true&archived=true` for archived tickets only - Filter by spam: `isSpam=false` - Filter the archive by archive date: `startDate` / `endDate` (ISO 8601) narrow the archive, spam and waiting-on-customer views to tickets archived within that range. Ignored on the non-archive views, where `archivedAt` is unset. **Sorting:** - Sort by creation date: `sort=-createdAt` (newest first) or `sort=createdAt` (oldest first) - Sort by priority: `sort=priority` (highest first: HIGH, MEDIUM, LOW) or `sort=-priority` (lowest first) - Sort by updated date: `sort=-updatedAt` - Default sort (no `sort` param): most recent activity first (`lastNotification` descending) - Archived, spam and waiting-on-customer views always sort by `archivedAt` descending; a `sort` param is ignored there **Pagination:** - Limit results: `limit=20` (default: 500, max: 500) - Skip results: `skip=0` (for pagination: `skip=(page-1)*limit`) **Retention — read this before building an export:** - `type=BOT` conversations (AI conversations that never reached a human) are closed and archived about 3 days after they are created, and permanently deleted 30 days after that. Roughly the last 33 days are available; older AI-only conversations no longer exist and cannot be exported or restored. - Every other ticket type is permanently deleted 365 days after it was archived, or after the project's custom archive window if one is configured. Unarchived tickets are never deleted by retention. - A conversation handed over to a human stops being `type=BOT` (it becomes `INQUIRY` or the type the handover assigns) and from then on follows the longer window above. - Ticket history entries have their own 180-day window — see GET /tickets/{ticketId}/history. ## OpenAPI ````yaml https://api.gleap.io/api-docs.json get /tickets openapi: 3.0.0 info: title: gleap-server version: 14.0.0 contact: {} servers: - url: https://api.gleap.io/v3 security: [] paths: /tickets: get: tags: - Ticket summary: Get all tickets description: >- Get all tickets in a project with support for filtering, sorting, and pagination. **Filtering:** - Filter by type: `type=BUG` or `type=BUG,FEATURE_REQUEST` - Filter by status: `status=OPEN` - Filter by priority: `priority=HIGH` or `priority=HIGH,MEDIUM` - Filter by archived state: archived tickets are hidden by default; pass `ignoreArchived=true` to include them, or `ignoreArchived=true&archived=true` for archived tickets only - Filter by spam: `isSpam=false` - Filter the archive by archive date: `startDate` / `endDate` (ISO 8601) narrow the archive, spam and waiting-on-customer views to tickets archived within that range. Ignored on the non-archive views, where `archivedAt` is unset. **Sorting:** - Sort by creation date: `sort=-createdAt` (newest first) or `sort=createdAt` (oldest first) - Sort by priority: `sort=priority` (highest first: HIGH, MEDIUM, LOW) or `sort=-priority` (lowest first) - Sort by updated date: `sort=-updatedAt` - Default sort (no `sort` param): most recent activity first (`lastNotification` descending) - Archived, spam and waiting-on-customer views always sort by `archivedAt` descending; a `sort` param is ignored there **Pagination:** - Limit results: `limit=20` (default: 500, max: 500) - Skip results: `skip=0` (for pagination: `skip=(page-1)*limit`) **Retention — read this before building an export:** - `type=BOT` conversations (AI conversations that never reached a human) are closed and archived about 3 days after they are created, and permanently deleted 30 days after that. Roughly the last 33 days are available; older AI-only conversations no longer exist and cannot be exported or restored. - Every other ticket type is permanently deleted 365 days after it was archived, or after the project's custom archive window if one is configured. Unarchived tickets are never deleted by retention. - A conversation handed over to a human stops being `type=BOT` (it becomes `INQUIRY` or the type the handover assigns) and from then on follows the longer window above. - Ticket history entries have their own 180-day window — see GET /tickets/{ticketId}/history. operationId: GetTickets parameters: - in: header name: project required: true schema: type: string responses: '200': description: Ok content: application/json: schema: {} examples: Example 1: value: tickets: - _id: 507f1f77bcf86cd799439011 id: 507f1f77bcf86cd799439011 title: Login button not working formData: description: Users cannot log in when clicking the login button type: BUG status: OPEN priority: HIGH createdAt: '2024-01-15T10:30:00.000Z' updatedAt: '2024-01-15T11:45:00.000Z' processingUser: _id: 507f1f77bcf86cd799439012 email: support@example.com firstName: John lastName: Doe session: _id: 507f1f77bcf86cd799439013 email: user@example.com latestComment: _id: 507f1f77bcf86cd799439014 data: content: Any update on this issue? count: 1 totalCount: 42 security: - jwt: [] components: securitySchemes: jwt: type: http scheme: bearer bearerFormat: JWT ````